Frequently Asked Questions

We hold CNC machining tolerances down to ±0.005 mm and injection molding tolerances to ±0.05 mm. Our medical parts — including microplates, PCR plates, surgical instrument housings, and diagnostic device components — are manufactured in ISO 13485-certified processes with full dimensional inspection reports.

Yes. We supply material certificates (EN 10204 3.1), RoHS/REACH compliance reports, and can coordinate third-party biocompatibility testing (USP Class VI, ISO 10993) through qualified labs upon request.

Our Suzhou facility offers ISO Class 8 (Class 100,000) cleanroom packaging for medical components. Assembly and inspection can be performed under controlled conditions to meet your quality requirements.

Absolutely. We support rapid prototyping from 1 piece for CNC machined parts and low-volume injection molding with soft tooling. Typical prototype lead time is 5–7 business days.

Our quality management system follows IATF 16949 principles. We provide PPAP (Production Part Approval Process) documentation including dimensional reports, material certs, and process flow charts for automotive customers.

We produce EV battery housing, motor end caps, transmission components, sensor housings, fluid system connectors, and interior trim parts. Materials include aluminum alloys (6061-T6, 7075), engineering plastics (PA66+GF, PBT, PPS), and stainless steels.

Yes. We follow the APQP framework with design review, DFMEA, process validation, and run-at-rate capability studies. Our engineering team can work with your team from prototype through mass production.

We accept 2D drawings in PDF, DWG, and DXF formats, and 3D models in STEP/STP, IGES/IGS formats. For quick reference, you can also send JPG, PNG, or GIF images of your parts. Compressed archives (ZIP, RAR) are welcome for multi-file submissions.

3D models (STEP/IGES) are preferred as they allow us to directly program CNC toolpaths and mold designs. 2D drawings with critical tolerances and surface finish callouts are helpful for quality inspection. If you only have one format, we can usually work with it.

Please export to STEP (.stp/.step) or IGES (.igs/.iges) — these are universal exchange formats supported by all major CAD systems (SolidWorks, CATIA, NX, Creo, etc.). If you need help converting, our engineering team can assist.

All files submitted through our RFQ system are encrypted in transit (HTTPS), stored on secure servers, and retained for 90 days by default. We sign NDAs upon request and never share customer drawings with third parties.

Our Thailand factory serves ASEAN and global customers who need regional supply chain diversification. It provides tariff advantages for exports to certain markets and reduces lead times for Southeast Asian customers.

Yes. The Thailand facility follows the same ISO 13485 quality system, uses identical CNC equipment and inspection instruments, and is staffed by engineers trained at our Suzhou headquarters. Quality reports and certifications are equivalent across both sites.

Absolutely. We can assign your project to China (Shanghai/Suzhou) or Thailand based on your preference, target market, tariff considerations, or logistics optimization. Some customers split production between both sites for risk mitigation.

Standard CNC machining prototypes ship within 5–7 business days after drawing confirmation. Urgent orders can be completed in 3–5 days with expedited scheduling.

Soft tooling (prototype molds): 2–3 weeks. Hard production tooling (steel molds): 4–8 weeks depending on complexity. First articles from production molds ship within 1–2 weeks after mold completion.

Mass production typically takes 2–4 weeks after tooling is ready, depending on order quantity and post-processing requirements (anodizing, plating, assembly). We maintain safety stock for repeat orders to ensure continuous supply.

Yes. We ship worldwide via DHL, FedEx, UPS for express (3–5 days), and sea freight for large orders (15–30 days). Our Thailand factory offers shorter transit to ASEAN countries. FOB Shanghai, FOB Shenzhen, and EXW terms are all available.